FAQ

Short informal answers of - What? When? Why? Where? Who? How?

What? 

An interrogative expressing inquiry about the identity, nature, or value of an object or matter.

What additional care is required for the antimicrobial line of garments?

• These garments should be washed and dried alone or with other antimicrobial products.
• The silver in the yarn produces an electric charge that may cause pilling if washed or dried with towels of fluffy items.
• The excess pile of new fabrics may occasionally accumulate in areas where there is constant friction.
• Simply remove the accumulations by hand or use a pill remover (available in most departments or house-ware stones) to remove the excess as you would for a cashmere sweater.
• Additionally, dry cleaning is not recommended because the chemicals used may create a reaction with the silver in the yarn similar to that caused by chlorine bleach.

Will I be charged GST?

• We apply the applicable Canadian GST to orders shipped within Canada.
• If you are a tax-exempt organization or person, please supply us with a copy of your tax-exempt certificate.
• If you have any further questions about GST please contact us.

Are there any website discounts or coupon code restrictions?

• Discounts and promotions apply only to in-stock items.
• No Special Orders will be accepted with a discount or promotion.
• Discounts apply to list price only and are not applied to any other specialized customer pricing.
• Promotional offers cannot be combined or used in conjunction with other promotional offers.
• Discounts do not apply to prior purchases.

What are my payment choices?

• We accept Visa, MasterCard, Discover, and American Express.
• Checks are also accepted.
• Overdue accounts are subject to a late payment fee of 2% per month, resulting in an annual rate of 24% and any collection charges that are incurred.

What about returned checks?

• A $25.00 fee will be charged for all returned checks.

What are your payment terms?

• Payment terms are Net 15 to established accounts.

Are you involved in third-party billing?

• No, You can purchase the item from us and then submit our Invoice to your insurance company for reimbursement.

When?

Questions about the time at which things happen.

Why?

Questions about the reasons for something.

Why am I not receiving emails sent from ShaGha?

• Your email provider or your company spam filter may be blocking our messages.
• Please add us as an approved sender to ensure that you receive all emails from us.

Where?

Questions about the place something is in, or is coming from, or going to.

Who?

Questions when you ask about the name or identity of a person or group of people.

A selection of useful links of Healthcare Apparel, Footwear, and Linen manufacturers, brands, distributors, and other helpful resources ...

How?

Questions concerning the way or manner in which something is done, achieved, etc.

How should instruments be stored following sterilization?

Sterile dental instruments, surgical instruments, and supplies should be stored in covered or closed cabinets. Dental instruments and supplies should not be stored under sinks or in other places where they might become wet.

How do I care for my garments?

• Each item sold in our fabric line is crafted with a durable soil release property.
• Most stains will wash out with water, or water and a light scrub with liquid dishwashing detergent, before laundering.
• To keep your scrubs/coats looking their best, wash them in your machine on the gentle cycle with your regular detergent in cold water.
• Do not chlorine bleach or fabric softener.
• Dry on a low heat setting and remove promptly so only touch-up ironing as desired will be needed.
• Dry cleaning is not recommended.

Is www.shagha.ca online payment secure?

• We understand that you may have concerns about using your credit/debit card to make online purchases.
• We do not collect, save, or even ask for </strong> payee information.
• Once your order placed online is confirmed, you pay via E-Transfer or bank draft, or cheque.

Is www.shagha.ca website content secure?

• At www.shagha.ca, we secure your information with a digital certificate (SSL), a leading provider of Internet trust services.
• You will see a closed lock or a solid key at the footer of your browser. If you click on this, a popup window displays our website security information.
• This certificate is a guarantee that your account information is being transmitted in a Secure Socket Layer (SSL), the industry standard 128-bit encryption technology security protocol.
• All of your account and order information is encrypted using this secure server for maximum security.

How do I know my order is created?

• After you have placed your order you will see an online order confirmation.
• This confirms that your order has been received.
• In addition, you will receive an order confirmation email from ShaGha with your order summary and confirmation number.</li>

I need a copy of my invoice. How do I get one?

• Copies of your invoices are available online: paperless customer invoices.
• You can also call us and provide your order or invoice number and we would be happy to provide you a copy of your invoice.</li>

Will I receive spam emails when I sign up with ShaGha?

• No, ShaGha respects and protects your privacy.
• View our full Privacy Policy.</li>

How to Become a Reseller?

• Interested in selling healthcare top brand-name apparel, footwear, linen, disposables, and diagnostic tools.
• Over 30 top brands from Europe and North America.
• Over 3,000 products for small to medium size Dental, Health, and Physio Clinics, plus Senior Homes.</li>

Bespoke

• You can get healthcare apparel, footwear, linen, diagnostic tool, and disposable product, in any size, and many different color options in a short period.
• Our bespoke service incurs an additional charge and extended lead time of 2-3 weeks.
• If you are interested in taking advantage of having your own personalized healthcare apparel, footwear, linen, or diagnostic tool that no one else will have. Please fill in the details below and we will get back to you with a price, estimated delivery time, and any other information you will require.

 Login Issue

• Have trouble logging into your account?
• Try to recover your password by clicking on "Forgot your password?" underneath the login section and using the automatic password recovery.
• We often find that people who can't log in to their account, have not created an account, as they checked out previously without creating an account. Please try to create an account if you are unable to reset your password.
• If you are still unable to log in, please give us a call at 905 607 5554 OR fill in the following information to the best of your ability and we will get back in touch with you about it shortly.

Need Price List

• Price Lists are available upon request.
• If you would like a physical copy of our price list, please fill in the following information below and we will send you one out.

Need Product Info

• No problem, need product info, either it is not listed on our website or you need more info on a listed product.
• Please fill in the following information to the best of your ability and we will get back in touch with you about it shortly.

Need Order Change

• No problem, need to change your order.
• If you would like to amend your order please fill in the information required and we will get back to you as soon as possible.

Need Order Cancel

• Oops! Need to cancel your order, no problem.  Please do tell us what we should do better next time.
• We are sorry that you are thinking of canceling your order.
• We need to know within 12 hours of you placing your order so that we can cancel the order before it is dispatched.
• If your order has already been dispatched then we will be unable to cancel your order and you would have to return your purchase if you no longer want it. Please fill in the following information to the best of your ability and we will get back in touch with you about it shortly.

Size Enquiry

• We usually cover sizes ranging from XS to XL.
• If we do not currently stock the size that you require, we can get apparel, footwear, linen, and disposable items in your size in a short period.
• This would incur an additional charge and extended lead time of 2-3 weeks.
• Please fill in the following information to the best of your ability and we will get back in touch with you about it shortly.